01 What's covered
NOVO warrants that your NOVO ONE will be free from defects in materials and workmanship under normal domestic use for two (2) years from the date of delivery. If a covered defect appears within that period, we'll put it right at no cost to you.
02 What's not covered
This limited warranty does not cover faults or damage arising from anything other than a manufacturing defect, including:
- Normal wear and tear, including cosmetic marks, scratches and gradual fading of finish.
- Accidental damage, drops, impacts, or exposure to excessive heat, frost or liquids beyond normal use.
- Misuse, neglect, or use that doesn't follow the user manual.
- Consumable and wearing parts, such as bottle seals and gaskets over time, and CO₂ cylinders.
- Repairs, modifications or disassembly carried out by anyone other than NOVO or an authorised partner.
- Commercial, rental or otherwise non-domestic use.
03 How to make a claim
- Get in touch Email hello@novo-soda.shop or use our contact form, choosing "Warranty & claims".
- Tell us what's wrong Include your order number, the date of purchase, and a short description of the fault — a photo or short video helps us diagnose it faster.
- We'll assess it We'll review your claim and, where needed, arrange free return shipping of the affected unit.
04 What we'll do
Where a claim is valid, we will, at our discretion and at no cost to you, repair the product, replace it with an equivalent unit, or refund it. A repaired or replacement unit is covered for the remainder of the original warranty period.
Valid warranty claims are handled free of charge, including return shipping of the faulty unit and delivery of the repair or replacement.
05 Your statutory rights
This limited warranty is a voluntary commercial guarantee. It is in addition to, and does not affect or limit, your statutory rights as a consumer.
- In Sweden, you have a right to complain about a faulty product for up to three (3) years under the Consumer Sales Act (konsumentköplagen).
- Across the EU, consumer goods carry a minimum two-year legal guarantee of conformity under EU law.
- Nothing in this warranty reduces those rights — where they offer you more, they prevail.
06 Proof & registration
There's no need to register your product to activate the warranty — it applies automatically from the date of delivery. Just keep your order confirmation or receipt, as we may ask for proof of purchase when you make a claim.
This warranty is provided by ArcticSpritz AB, Brogatan 9, 302 42 Halmstad, Sweden.